Service Innovation and Management: Digitalization, Service Infusion and Customer Experience (Future of Business and Finance)

Unified Service Management: An Introduction to the USM Method

Service Management Body of Knowledge SMBoK®

Contemporary IT Service Delivery in Enterprise: Handbook for Service Delivery Manager

Guidance for Service Asset & Configuration Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices