Operational Excellence Case Studies in Higher Education InstitutionsAuthor(s): Jiju Antony, Michael Sony, Elizabeth Cudney, Sandra L. Furterer, Chad Laux, Raja Jayaraman, Maher Maalouf\nFormat: Hardback\nPublisher: Emerald Publishing Limited, United Kingdom\nImprint: Emerald Publishing Limited\nISBN-13: 9781837978502, 978-1837978502\nSynopsis\nOperational Excellence (OPEX) is all about achieving efficiency and effectiveness in business processes of any organization, despite of the nature of the business and size. There are various OPEX methodologies adopted by world class corporations for the past three decades including: Lean, Six Sigma, Lean Six Sigma, Kaizen, and Agile. These methodologies have proved to be very successful in many manufacturing and service companies around the world for over three decades. However, until now, there has been little research on the use of these methodologies in the Higher Education (HE) sector.\n\nIn Operational Excellence Case Studies in Higher Edu.