Process Mapping, Process Improvement, and Process Management: A Practical Guide

Principal and Emerging Business Risks: A Practical Guide to their Significance, Identification and Management through the Lens of Process Mapping

Business Process Management

Fundamentals of Business Process Management

Medicao de Valor de Processos para BPM: Perspectivas, Ferramentas e Metodos para Maximizar o Verdadeiro Valor dos Processos.