This book provides how-to guidance and examples for three types of maps, namely relationship map, cross-functional process map, and flowchart. It helps readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels. > This book provides how-to guidance and examples for three types of maps, namely relationship map, cross-functional process map, and flowchart. It helps readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels. > 1 Overview -- 2 Thinking about Work -- 3 Why Map a Process? -- 4 Relationship Map -- 5 Cross-Functional Process Map (aka Swimlane Diagram) -- 6 Flowchart -- 7 Seven Principles to Improve Flow -- Index.