Can corrected the problem by using two small clamps to restrict lateral movement of the tape roll. Once in place, tape is dispensed smoothly. Since you are using reinforced tape, the cutter does work it issharp enough to sever the nylon threads. EASY ROLL THREADING: The side loading design makes is easy and safe for everyone to use. There is a sink under the sponge shaft of the tape divider. Making threading new rolls a breeze and allow you tape to unroll smoothly, without splitting or tearing. Up to 81mm wide, Minimal Maintenance Required. Water activated tape does work well in every temperatures. The packaging dispenser can be used with reinforced and non-reinforced water-activated tape between 1 inch and 4 inches wide. It is and portable. perfect for sealing less than ten boxes a day, ship low volume packages from a retail brick and mortar store or shipping cartons from a small or home ., Manufacturer: Jnchdghwa