Mono headset certified for Microsoft Teams – Built to exceed CX expectations with triple-microphone voice pickup that isolates speech from noise; Powered by EPOS AI and BrainAdapt for clarity and control in any contact center environment Comfort meets performance – Lightweight mono headset with soft earpads engineered for all-day use; Reduces agent fatigue while maintaining consistent audio quality for professional call handling from start to finish Ergonomic call management – Inline controller gives agents full control during calls without distraction; Answer, mute, or adjust volume on the fly to deliver fast, seamless support with minimal disruption Smart call-handling features – Agents can mute/unmute, answer, or hang up calls with simple boom arm movements; The LED tip alerts when speaking while muted, and busylight prevents unnecessary interruptions Compact, reliable, and compatible – Optimized for UC platforms and contact center software; Comes with USB-A adapter and a fold-flat design for portability; EPOS ActiveGard ensures safe listening all day long